Retail Customer Service
We’re looking for some new members to add to our retail team. This can vary from seasonal (summer), part-time (15-20 hours/week), or full-time (30+ hours/week) depending on the need. All positions may require time after typical daytime hours and on weekends. You would be awesome for this position if you excel at creating a great customer experience, you are passionate about the 5518 brand and Butte, and you always want the best for our customers and our team. Fill out the form to apply today!
Duties and Responsibilities
- Providing outstanding customer service
- Responsible for all customer facing showroom details
- Welcoming customers, answering questions, suggesting items, providing product information, small talk at checkout, thanking them when they leave
- Keeping the sales floor neat and tidy including refolding and restocking merchandise to ensure all items are shopable for customers.
- Maintaining organization of backstock
- Maintaining, strategizing, and updating store displays according to the seasons and special product launches
- Receiving orders, fulfilling, packing, and shipping online orders up to standard
- Operating the register, opening and closing the store, and reporting the daily till
- Managing inventory and notifying the appropriate staff member when quantities are low
- Answering the phone and helping customers as much as possible including taking down contact information and detailed notes so we can solve the problem and return their message
- Assisting in the creation of social media content for 5518
- Leading by example – mentoring other staff, working together to delegate work, instructing and explaining store procedures when necessary
Qualifications and Requirements
- Time management, problem solving and organizational skills
- Strong communication and interpersonal skills
- Flexible schedule with weekend and evening availability
- Ability to lift and move boxes weighing up to 50 lbs.
- Employee discount
- Free merchandise from the employee bin
- Break room stocked with snacks and beverages
- Be a part of the growing 5518 team!